System Status

430 errors

February 04, 2008-12:03pm--SSL is now working fine.  However, we are having issues where some users are getting 430 errors (not tied directly to SSL).  We are working on this issue and we will provide an update once we know more (this could take a few days). Sorry for the temporary inconvenience.

Adding Additional Network Capacity

January 30, 2008-1:49pm--We will be adding additional network capacity on Friday (02/01/2008) between the hours of 4am and 12pm Eastern. During the maintenance window, customers may experience slower than normal download speeds. We do apologize for this inconvenience and will work to make the impact as minimal as possible.  Traffic will reroute during this time, but there should not be an outage.

Completed February 01, 2008

400 / 502 / 10061 Connection Issues

January 13, 2008-8:19am--We are currently having issues with the fiber channel hardware. We are working diligently to correct this problem. Until corrected you will experience SSL errors, inability to connect or 502 errors if connected. Sorry for the temporary inconvenience.

The problem has been resolved.

400 / 502 / 10061 Connection Issues

November 30, 2007-2:53pm--We have corrected the connection issues which have been present on the farm during the recent weeks. The upgrades to fix this were performed today around 1pm EST. If you are still seeing problems, please send an e-mail to support outlining your issues, newsreader, and IP address.

SSL Connection / Slowness Issues

November 30, 2007-2:54pm--We will be upgrading the SSL platform over the next 7 days. This should alleviate the connection and slowness issues. If you are currently having issues with SSL, it would be best if you could use non-SSL until we have completed these upgrades.

Speed/Connection Issue Resolved

November 10, 2007-10:28pm--We have isolated and solved the speed/connection issues and things should be better now. We found an upstream link that was near capacity that was causing problems.

Unlimited Accounts Now Available

October 12, 2007-11:08pm--We have added the Unlimited Plan to our packages. The price is $24.99 per month--8 simultaneous connections--Super Hi-Speeds--SSL. 

Upgrade now to avoid having to reload.

Secure Access (SSL)

October 04, 2007-8:05pm--We now have SSL (secure access) online. To access through the secure server, point your newsreader to:  securenews.meganetnews.com  

Access is available through Ports 443, 563 and 8080.

"Monthly Cap Reached"

October 04, 2007-6:52am--Many of you are maxing your allotments and don't know why. Here are some reasons and 'fixes' we have implemented to help adjust for this problem.

The new system now has well over 100+ days of binaries retention, over 3 times the former speed and almost perfect completion. Because it is an entirely new system, the 'read' pointers submitted by your reader before the relocation and upgrade no longer are in place. This would cause you to download ALL of the articles/headers for the last 100+ days in a very short period of time. Once your reader recognizes the new 'read' pointers, you should no longer have this problem. You can also mark the older articles as 'read' in your newsreader and they will no longer be included in your header downloads.

To continue the 'Free headers' policy we have always offered, we have added bandwidth to your monthly allotment to compensate for the header (xover) downloads. This was calculated as a percentage' addition so it is not an exact science...but should be adequate to cover most xover downloads once your new 'read' pointers are in place.

Because of some data corruption when uploading data to the new system, RolloverGigs were lost. These credits are no longer available. We apologies for this inconvenience. We are working to implement new software to restore this feature in the new system but currently, we can not offer rolloverGigs.

GB Reloads and Upgrades

September 27, 2007-6:10pm--You may now upgrade or add bandwidth to your account. If you have maxed your allotment and wish to add more GB's or change your Plan, you can now go to the order page, fill in all of the required information and submit. If you are refilling your account, put your current plan in the 'choose Plan' field and choose 'GB Reload'. If you are changing your Plan, put your NEW plan in the 'choose Plan' field and choose 'Upgrade'. This is still a manual process so please don't be too impatient if the changes don't take effect immediately.

Projects

September 27, 2007-1:55pm--We will now be working on the other features and tools to attempt to get them up and running as soon as possible. These are some of the items we are working on:

Adding and upgrading bandwidth amounts: Currently we are unable to add bandwidth to your account. Most accounts will automatically set a new amount the first of every month. We are working to get this set to the anniversary date of your monthly account as well as adding of additional bandwidth. Currently, all we can do is upgrade your account to a 25GB account IF you have a 2GB account

RolloverGigs: Because of the problems we had with uploading accounts to the new server, credits did not make it. We are working to try and get the RolloverGigs program to work with the new system so that any credit you have now will turn over to the new cycle.

Automated Subscriptions and user Manager Tool: Right now, ALL new subscriptions have to be entered by hand. Current users do not have a manager tool to check their accounts. We are working on a new script that will incorporate new subscriptions and current account holders with their accounts and 'instant access'.

Connection Issues

September 24, 2007-4:34pm--If you are having problems connecting, first make sure that your newreader is pointed to:  news.meganetnews.com  or  news1.meganetnews.com. The IP addresses no longer exist. Set your access port to: 119 as the SSL option has not been activated yet. If you had access but do not anymore, then you have probably maxxed out your allotment for the month, your account will refill on October 01 or on your monthly anniversary date (we are working to get ALL accounts to reload on their Monthly anniversary date). Once the management system is up, you will be able to add more bandwidth. Right now, we are expending all our efforts on getting everyone online with the servers. Once we have completed this task, we will concentrate on the individual issues such as these. We will get this sorted out soon. Sorry for the temporary inconvenience. Right now we are working on being able to manually add more bandwidth upon request. They should have that fixed in the next day or so. If you have checked all of the above and still do not have access, please go to:

  https://p12.secure.hostingprod.com/@meganetnews.com/ssl/update_form.html

So that we may activate your account for you right away.

The current problem is that the acct managing tool is still not online so all problem accounts have to be looked up on hard copy (a BIG stack). 

Relocation and Upgrade of System and Service

September 18, 2007-4:17pm--Sometime between Wed. the 19th and Mon. the 24th, our server farm will be relocated. During this time, the entire system will be offline, including the website, servers and email. We apologize for this inconvenience. The process should take no more than 3 to 5 days. Again, sorry for the temporary inconvenience.